Auto Repair in Southwest Virginia

Very caring company! Quick in and out oil change and had them look over a ticking sounds I had recently noticed. They even checked in on my a few weeks out. Will be visiting again for my next oil change.

Angie at the counter was amazing. I am traveling from Boston and had issues with my truck. They got me right in and checked the truck over as well as replaced all 4 tires for me and they did it exceptionally quick. I appreciate the staff here as they accommodated me without question. Fair prices as well. Zach was the technician that worked in my truck. He was thorough and made sure to inform me along the way. I would recommend this shop to anyone needing service on their vehicle.

We recently moved to the area and prior to the move, I had a shop, recommended by my regular mechanic, replace the clutch in my 1996 Toyota Tacoma. When I picked it up, the “check engine” light was on so I took to my regular mechanic and he found the O2 sensor had not been connected. After our move to Abingdon, I took the truck for a vehicle inspection but the backup lights would not operate. They replaced bulbs and checked fuses but couldn’t resolve the problem. I checked reviews and decided to try Gibson’s. They found the original shop had failed to reconnect the backup light transmission switch and also found an exhaust hanger bracket that had not been connected. I was very impressed with their operation and service. The battery recently died in the Tacoma and a new battery didn’t resolve the issue so I took it to Gibson’s and also asked them to check the AC servicing. They found the alternator was bad and replaced it. They serviced the AC and also noted the blower motor was making noise and sounded like the bearings were gone and recommended replacement. I had previously had issues with mice getting nesting material into the blower motor and asked them check that first before they replaced the motor. Sure enough there was more nesting material and they cleaned it out and problem resolved. They could have charged me for a new blower motor and I would have never have known so it is great to work with an honest shop. The facility is clean, all of my interactions with them have been professional with excellent communication and follow up. They have certainly earned my future business.

I keep going back to Gibson’s. Not because they are cheap. They aren’t. The communication is excellent, the work is done with expertise, pricing is given before the work is done, and they never, ever pressure. This kind of positive experience doesn’t come cheap. But I still think the pricing is reasonable. If I didn’t, I wouldn’t keep going back.

I was visiting from Louisville,KY & had an engine code pop. Gibsons got me in the next morning & changed my EGR valve for me on my 1994 Ford Taurus sho. Gibsons is AWESOME & have always helped me when I needed it over the years. 7-1-26- I dropped my sho off for a vehicle inspection. Gibsons found that I had a broke exhaust flex pipe. They were extremely busy but were able to repair it that day for me, because I had to go back home to Louisville 7-5. Awesome employees, trustful place to go get your vehicle repaired.

Very professional and have always done quality work for me. They have always been straight forward and honest. You can find some other local shops that will do the work for a bit less but Gibson’s backs up their work with a warranty. I moved to Gibson’s from another local shop when I was charged for the repair of work that they themselves had done not four months earlier. Since then, I have been using Gibson’s for several years and have had two warranty repairs at no cost to me.

Very kind and professional front-staff and I was satisfied with the work done on my car. They also helped us with an emergency tire repair a few days ago managing to get two new tires on the same day!

Been going to Gibson’s forever! They have taken great care of my entire family and always give good advice. Plus they do awesome work on our cars.

This was my first time with Gibson but it won’t bey last. Friendly, quick, and very professional when I had a question about a sound I heard. I love the honesty and transparency and will tell everybody I know about Gibsons!

Super impressed with Gibsons. Angie was fantastic answering the phone and very informed. She answered all my questions without having to ask mechanics. Josh also answered one time and I was really impressed how professional and truly concerned he was to make sure they knew exactly what I wanted to be done. I needed my AC system vacuumed down and “freon with dye” added to correct amount. Will go back after driving for a week or so to confirm there is no current leak and the loss of freon was due to a previous accident. My Subaru Outback gets ice cold now. I don’t go to stealerships for obvious reasons and am thrilled to find a real service oriented shop that is professional yet very reasonable and all the equipment with specialized technologies necessary to diagnose and repair/maintain today’s “computers on 4 wheels”. I live in Lebanon and Hale Yes it was worth the drive. I know you can trust Gibsons to treat you fairly and repair or maintain your vehicle at a very reasonable price. HALLELUJAH👍👊💪

I was really impressed by the professionalism and timeliness of our service! I felt like we were treated fairly and I really appreciated the breakdown of the cost for the parts and the service we received. I’m always nervous when I have to deal with a mechanic due to issues I’ve experienced in the past but I feel safe and will be using your business for all future auto needs. Thank you!

We’ve been going to Gibson’s for all our vehicle maintenance and repairs for years. They do excellent work for a reasonable price. The staff there cannot be beat. They are friendly, knowledgeable and just GOOD, trustworthy people. You might be able to find somewhere that would do the work you need done for less, but I have learned that you get what you pay for. And at Gibson’s, you get top quality service for a fair price.

Great experience at Gibson’s Service Center in Abingdon, VA. They handled my oil change and SUV lift gate repair quickly and professionally. Prices were reasonable, and the customer service was friendly and honest. I’ll definitely be back and highly recommend them.

I had a sudden alternator failure and had my vehicle towed here. They were incredibly prompt at ordering parts, fixing my car, and getting me back on the road for what seems to be within the ballpark of “normal” costs for alternator replacement. I would do business here again. Communication is great, too.

I was visiting from Louisville,KY & had an engine code pop. Gibsons got me in the next morning & changed my EGR valve for me on my 1994 Ford Taurus sho. Gibsons is AWESOME & have always helped me when I needed it over the years.

John and Josh were so kind to me. Went out of their way to look at my vehicle and give me a quote. John is very kind and went the extra mile for his customers. Thanks so much for the wonderful experience.

My car blew a coolant hose about 3 hours away from home, and I got it towed to these guys nearby. They called me promptly to give me an estimate and told me the timeline in which it could be fixed. Communication was better than anywhere I’ve been before and they did stick to the timeline they told me. Great customer service, and I would definitely be back if I lived closer. Overall a great experience!

Gibson’s was excellent. Staff were super friendly and knowledgeable. I was impressed with how quickly they were able to work me in while being short staffed. Offered a great warranty on the service and part (alternator) I required and very competitive pricing. Would definitely recommend.

very professional, kind and caring and went out of their way to help us out. We were traveling through and car broke down and they were able to get us in and check our car out first thing in the morning on a Saturday. Unfortunately car was not worth it to fix, but they let us hang out there. the front office staff were amazing and gave us two different rides to try and find rental cars. Would highly recommend even though we didn’t get any work done there

Incredible service. We stopped in early in the morning on a cross country road trip and they were able to move their schedule around to get us back on the road as soon as possible. We had a tight deadline 2,500 miles away and they went above and beyond to help us out. They diagnosed the problem quickly, found a solution and parts within an hour, and knocked out the repair by noon. Bonus, they didn’t take advantage of our difficult situation. The lobby, bathroom, and entire facility were clean and welcoming and they know all the best spots in the local area if you need to wait awhile.

It was a great visit! The tech and the lady at the desk gave me the information I needed to make an informed decision on handling the issues I was having with my Ford Escape. These people that work here really do care. I will definitely recommend!

Extremely satisfied with the friendly and courteous service extended to me by the office staff and employees. The diagnosis service indicated that my transmission was “shot”….they kindly searched for a replacement…but I learned it was under warranty by Subaru. I highly recommend Gibsons for your automotive services.. they are very honest and trustworthy.

What a great service team — the charge for an oil change service (not counting the oil cost) is less than a good car wash! They take great care and are very communicative. Thank you, Gibsons!!!